Your Onboarding Journey

The information we request at the start of your onboarding journey is not only to meet regulatory requirements, but to understand you – your goals, situation, and approach to risk. This enables us to provide recommendations truly aligned with your long-term objectives.

What We’ll Request:

Identity and Address Verification

As part of our commitment to regulatory compliance and responsible financial practices, we are required by South Africa’s Financial Intelligence Centre Act (FIC Act) to verify the identity and residential address of all our clients.
This is a requirement designed to prevent financial crimes such as money laundering and fraud. This is a standard procedure followed by all accountable institutions in South Africa.

Your information is handled securely and confidentially through eFICA, our trusted digital verification system.

• Action: Provide a valid passport, driver’s license, or government-issued ID
• Action: Provide a recent proof of address (dated within three months, such as a utility bill or bank statement)

Finametrica Risk Assessment

You’ll complete a brief FinaMetrica Risk Questionnaire to help us see how you approach investment decisions. This step ensures that any recommendations we make are fully aligned with your needs and preferences.

• Action: Complete the questionnaire using the link provided

Once we have the above information, we will prepare your onboarding pack for your review and approval. Your onboarding pack includes:

Letter of Introduction & Service Level Agreement

This document outlines who we are, what we offer, and the terms of our engagement, including how we protect your data, manage conflicts of interest, and handle fees and complaints.

• Action: Review and sign via DocuSign

Record of Advice and Mandate

We’ll provide a personalised Record of Advice that explains our recommended investment strategy. It covers how the strategy supports your financial goals, the risks involved, and the fees associated. If you choose to proceed, you’ll sign an Investment Mandate, which authorises Levantine & Co. to manage your portfolio within the agreed parameters.

• Action: Review and sign via DocuSign

All signature requests will be delivered via a Docusign email. Simply follow the link to which allow you to securely review and electronically sign the required documents from any device.

At this point in the process, we collect the key personal information and documents needed to complete your investment application accurately and efficiently.

To comply with international regulatory standards, we are required to verify the legitimacy of your investment.

This means we need to understand two important aspects:

• Source of Wealth – How your overall wealth has been accumulated over time , i.e., how the Investor acquired their total assets and may comprise multiple sources.
• Source of Funds – Where the money for this specific investment is coming from.

Collecting this information and the relevant supporting documents upfront allows us to submit a complete and accurate application, which helps speed up the approval process.

• Action: Complete personal information form
• Action: Provide documents confirming your Source of Wealth
• Action: Provide documents showing the Source of Funds for this investment
• Action: Provide a recent bank or investment statement from the account making the initial transfer to your new investment account, clearly reflecting the amount to be invested.

Helpful Resource(s):

Watch our short video explaining the difference between Source of Wealth and Source of Funds, and examples of documents you may need to provide.

Below is a list of common sources and the types of documents you can submit:

Sources of Funds and Wealth	Explanation	Document Examples
Savings	Money accumulated over time from your income.	Bank statements for the past 3+ months clearly showing consistent savings activity
Employment Income	Salary, bonus, incentives from your job.	- Recent payslips (≤ 3 months old) - Employer-issued income letters - Tax documents (e.g., IRP5, ITA34, P60) - Salary deposits on bank statements
Self-Employment / Business Income	Income or profits from your own business.	- Company financial statements - Company Tax returns - Bank statements showing profit distributions (last 12 months)
Sale of Property	Money received from selling a property.	- Property sale agreement or title deed - Solicitor’s letter confirming sale - Bank statements showing receipt of proceeds
Sale of a Business	Money from selling a company you owned.	- Shareholder register showing ownership % - Sale & purchase agreement or lawyer’s confirmation - Bank statement showing proceeds received
Sale of Investments	Proceeds from selling shares, funds, or other assets.	- Contract notes - Investment account statement (≥3 months) - Bank statement showing proceeds received
Inheritance	Money inherited from a deceased relative.	- Will or testament - Executor’s letter - Bank statements showing receipt of inheritance
Investments Growth	Growth from existing investment portfolios.	- Investment statements (≥3 months) - Performance report if possible
Dividend	Money you receive from shares you hold in a company.	- Shareholder register showing % ownership - Company incorporation docs - Latest financial statements showing dividend declarations - Bank statements showing at least 3 dividend payments
Divorce Settlement	Funds received in a divorce agreement.	- Divorce settlement agreement or court order - Bank statements showing receipt of settlement

We’ll finalise your application pack, ensuring all forms are accurately completed and all supporting documents are in order.

• Action: Review and sign provider application forms and required fee schedules.
• Action: Review and sign W-8BEN form – a standard U.S. tax declaration confirming you are not a U.S. taxpayer and ensuring the correct tax treatment on U.S. investments in your portfolio.

What Happens Next

• We submit your application to the relevant provider(s).
• Occasionally, the provider may request additional information or clarification before the application is fully accepted and your account is opened.

The pension provider sets up and administers your retirement plan, while your investments are held on the investment platform, where all trading, custody, and reporting take place. Your pension account is opened first, followed by your investment account.

Once your new account(s) are successfully opened, you can begin funding your portfolio.

You can fund your new account in two ways:

1. Cash Contribution – We’ll provide the precise bank and reference details for the transfer and confirm once funds are received.
2. Asset Transfer – If you’re moving existing holdings, we coordinate directly with your current provider to ensure a smooth transfer.

Once your funds have been received, our investment team implements your approved strategy, allocating capital to the agreed portfolio and positioning it for long-term growth and preservation.

From here, you’re officially invested, and our focus turns to what matters most: Preserving and growing your wealth with care and discipline.